Refund policy

Cancellation & Refund Policy

Last Updated: 17 May 2024

At CleverGoods, we strive to provide the best shopping experience for our customers. Please read our cancellation and refund policy carefully to understand how we handle order changes, returns, and refunds.

Order Cancellation

Orders can be cancelled only if the request is made immediately after placing the order. Once an order has been processed or shipped from our warehouse, cancellation requests may no longer be possible.

If you wish to cancel your order, please contact our support team as soon as possible with your order details.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify our customer support team within 30 days of receiving the order.

To process your request, we may ask for:

• Photos or videos of the product

• Order details

• A brief description of the issue

Once the issue is verified, we will arrange a replacement or refund, depending on the situation.

Product Not as Expected

If the product you receive is significantly different from what was shown on our website, please contact us within 30 days of delivery. Our support team will review the request and determine the appropriate resolution.

Manufacturer Warranty

Some products may come with a manufacturer’s warranty. In such cases, customers may need to contact the manufacturer directly for warranty-related claims or repairs.

Refund Processing

Once a refund request has been approved, the refund will be processed within 3–5 business days. The amount will be credited back to the original payment method used during checkout.

Need Assistance?

If you have any questions about cancellations, refunds, or returns, please contact our support team.

Email: support@clevergoods.in

Our team will be happy to assist you.